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Refund Policy

Last updated: 26 October 2026

 

This Refund Policy applies to bookings with AfterHoursCouriers Service Pty Ltd (ABN 54 692 484 058). It should be read together with our Terms & Conditions.

 

1. Cancelling before payment

You can cancel a booking free of charge at any time before it is paid. Unpaid bookings are cancelled automatically at the scheduled collection time, and nothing is charged.

 

2. Cancelling after payment

Once a booking is paid, it is scheduled straight into a driver's run. If you cancel before your goods are collected, a cancellation fee applies:

  • Courier: $11.00 (incl. GST)

  • Half Tray: $16.50 (incl. GST)

  • Full Tray: $16.50 (incl. GST)

The balance of your payment is refunded to your original payment method.

 

3. After collection

Once your goods have been collected, the booking cannot be cancelled or refunded. If goods need to be returned to the collection address, the return is charged as a separate job and will be scheduled in the following business day's runs.

 

4. Refused or undeliverable goods

If a delivery is refused or cannot be completed for reasons outside our control, the original booking is not refunded. We will contact you to arrange redelivery or return, which is charged as a separate job and will be scheduled in the following business day's runs.

 

5. If something goes wrong on our side

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If we do not provide the service as booked, or your goods are lost or damaged while in our care, please contact us within 7 days of the scheduled delivery date. We will investigate and work with you on an appropriate remedy, which may include a refund.

 

6. Account customers

For approved account customers, the original invoice is credited and any cancellation fee is invoiced on your account terms. No card refund applies.

 

7. How refunds are paid

Refunds are paid to the original payment method. Please allow up to 10 business days for the refund to appear in your account.

 

8. How to request a refund

Email admin@afterhourscouriers.com.au with your booking reference (for example, AHC-STD-260001) and a short description of the issue.

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