Privacy Policy
Last updated: 26 October 2026
This Privacy Policy explains how AfterHoursCouriers Service Pty Ltd (ABN 54 692 484 058) ("AfterHoursCouriers", "we", "us") collects, uses and protects personal information. We handle personal information in line with the Australian Privacy Principles.
1. What we collect
When you get a quote or make a booking, we collect:
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Your name, email address and phone number
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Collection and delivery addresses, and the contact names and phone numbers for those addresses
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Details about your goods, such as size, weight, number of items and special instructions
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Booking, invoice and payment status
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When we carry out a job, we also record:
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Proof of collection and delivery, such as photos, signatures and the name of the person who received the goods
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The date, time and location where the collection or delivery was completed
We do not collect or store your card details. Card payments are processed securely by our payment provider.
2. Information about other people
If you give us the name, address or phone number of someone else, such as the person at the collection or delivery address, please make sure they are happy for you to share it with us so we can complete your job.
3. How we use your information
We use your information to:
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Calculate quotes and process bookings
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Send invoices and receive payments
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Schedule, collect and deliver your goods
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Send you booking confirmations, updates and tracking links
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Keep records of jobs, including proof of collection and delivery
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Respond to your enquiries, claims and complaints
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Meet our legal, tax and accounting obligations
We do not sell your personal information, and we do not send you marketing emails without your consent.
4. Who we share it with
We share information only with the trusted service providers we use to run our business, and only as needed to provide our service. These include providers of:
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Secure data storage (your booking data is stored in Australia)
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Website and booking system hosting
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Invoicing, accounting and card payment processing
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Dispatch, driver, tracking and proof of delivery systems
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Email delivery
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Mapping, address lookup and route calculation
Some of these providers may store or process information outside Australia, including in the United States. We use reputable providers that have their own security and privacy protections in place.
We may also disclose information where required or authorised by law.
5. Website and cookies
Our websites use cookies and similar technologies to keep them working, to keep you signed in where you have an account, and to understand how the sites are used. You can control cookies through your browser settings.
6. Security
We take reasonable steps to protect your information from misuse, loss and unauthorised access, including secure hosting, encrypted connections and restricting access to staff who need it.
7. How long we keep it
We keep booking, invoice and delivery records for as long as needed to provide our service and to meet our legal obligations. Tax and financial records are generally kept for at least 5 years. When information is no longer needed, we delete or de-identify it.
8. Accessing and correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it, by emailing us. We will respond within a reasonable time.
9. Complaints
If you have a concern about how we have handled your personal information, please email us first and we will try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Contact